Privacy Policy

Last Modified: April 06, 2020 

1. Introduction

Welcome to Beo Stories. The website located at www.beostories.com (hereinafter referred to as the “Website” or “Site”) is owned and operated by Beo Stories Limited, company number 12217505, formed in accordance with the laws of England and Wales (hereinafter “the Company,” “We,” “Us,” or “Our”). Any reference in this Privacy Policy to “Customer,” “User”, “You” or “Your,” refers to our website visitors or customers who place an order for a product through our website.

We respect your privacy and are committed to providing full transparency regarding how we process your personal data, with whom we share this personal data and what rights you have as a data subject.

2. Definitions

Unless expressly specified otherwise, any reference to the following words shall have the meaning as defined in Article 4 of the General Data Protection Regulation as incorporated into the Data Protection Act, 2018:

“Controller” - “the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.”
“Personal Data” - “ Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person ”.
“Processing” - “ Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction ”.
“Processor” a natural or legal person, public authority, agency or other body which processes personal data on behalf of the  controller.

3. Beo Stories as the Data Controller

For the purposes of this Privacy Policy, we are the data controller for personal data processed by us for our website Visitors, Users and Customers. We can be contacted at beostories@hotmail.com .

4. Personal data we collect

We collect the following personal data from you:

• Account data . Your Website account data includes your email address, website username and password;
• Contact data . Your contact data includes your full name and email address;
• Customer Support data . When you send us customer support requests we collect your name, email address and the content of your support request;
• Transaction data . When you place an order, we process your transaction data which includes information about the products you purchased, date and time of purchase;
• Shipping data . When you place an order you also provide us with the shipping address where you would like the order to be delivered;
• Payment data . When you place an order, we collect your payment data such as your billing address;
• Product Review. When you leave any product reviews on our website, we will store your name and the content of your review on our database.
• User Comment. When you leave any public comments on our website, we receive the content of your comment, and your IP address.
• Data collected through the use of cookies . We also collect some data about you through the use of cookies, pixels and tags when you visit our website and when you interact with our ads. To learn more about how we use cookies, please visit our Cookie Policy.

5. How do we use the personal data we collect?

• Account Data

We use this data to create a user account for you, and to enable you to securely log into your account, view your past transactions and store your billing and shipping information for future purchases. The legal basis for processing this data is the performance of our contract with you.

Data Retention :

We will retain your personal data on our record for as long as your account is active. We will remove your personal data from our records three years after the termination of your account unless we are required to retain this data for our compliance with any legal obligations.

• Contact Data

We use your contact data to contact you regarding your order/support requests as and when needed. The legal basis for processing this data is the performance of our contract with you.

Data Retention :

We will not retain your contact data longer than required for our business purposes. For any orders placed through our website, we will retain your contact data until such time that we cease our business operations or you request us to remove your personal data from our database.

• Customer Support Data

We use your support request data to respond to your support requests. Our legal basis for processing this personal data is our legitimate interest.

Data Retention :

We will only keep support messages and enquiries on our record for a maximum period of two years from the date of last communication with you.

• Transaction Data

We will keep a record of your purchase to deliver our product to you, to address any disputes or issues arising with the purchase and for our own accounting purposes. Our legal basis for processing this  personal information is the performance of our contract with you.

Data Retention :

We will not keep your transaction history on our record for longer than five years from the date of purchase.

• Shipping Data

We use your shipping data to deliver your ordered products to the specified shipping address. Our legal basis for the processing of this data is the performance of our contract.

Data Retention :

We will not keep the shipping address on our record for longer than three years from the date of delivery of the product ordered.

• Payment Data

We use the payment data to bill you for your ordered product. Our legal basis for the processing of this data is the performance of our contract.

Data Retention :

We will not keep the payment data on our record for longer than three years from the date of purchase.

• Product Review Data

We may use the content of your product review on our website and other social media pages. Please note that your name will be displayed with your review. Please do not share any personal information in public reviews that you do not wish to be publicly visible to others. Our legal basis for processing this data is our legitimate interest.

Data Retention :

We will keep your product reviews on our website or other social media pages for as long as we deem fit unless you specifically request us to remove your review from our website in which case we may continue to use the content of the review by anonymising your personal data.

• Data Collected through the use of Cookies

We use this data to understand how our users use our website, to improve our user experience, for web performance analytics and to serve relevant advertising to you. Our legal basis for this processing is your consent which you grant us when you continue to use our service by accepting our cookies.

Data Retention :

Each cookie is retained for a specified period of time. To learn more, please visit our cookie policy.

In addition to the above mentioned legal basis, we may also retain any personal data that we collect for our compliance with our legal obligations, a court order, or to assert our legal rights or defend any claims. Where we request your consent to the processing of your personal data for marketing purposes, you may withdraw your consent at any time. Please visit ‘Your Rights’ section to learn more about your data rights.

6. Cookies

To the extent required by law, we use cookies, pixel tags and web beacons on our website with your consent. We also use third-party analytics tools on our website such as Google Analytics which use cookies and collect personal data such as your IP address when you visit our website. Cookies are small files that contain data that is used to identify you as a unique user. You can tell your browser to decline all cookies or to indicate when a cookie is being sent. If you decide to decline cookies, you may not be able to use some parts of our website. For more information on cookies, please visit our Cookie Policy.



7. Sharing your personal data

We do not sell or rent your personal data to any third party. We may disclose your personal data as described hereunder:

• We may share your personal data with service providers that we engage to perform services on our behalf. Please note the service providers we engage are not authorised to disclose your personal data to any third party unless required by law or during the course of performance of services on our behalf.
• When you order a product your payment information is collected and processed by our Payment Service Provider: Paypal, Inc;
• We reserve the right to disclose your Personal Information when required to do so for our compliance with any applicable laws and upon reasonable requests of any government bodies or regulatory authorities.
• We may share your personal information to enforce our contractual or other legal rights arising out of our Agreement with you.
• In future, if we undergo a merger or acquisition, your personal data that we hold may be disclosed to the new entity as a result of such transaction. Please note any such transfer of your personal data to the new entity will not impact your rights as outlined in this Privacy Policy.
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8. Your Rights

The General Data Protection Regulation grants users who are in the European Economic Area at the time their personal data is  processed certain data rights. If you are in the EEA, you may exercise the following rights:

• Your right to access and/or edit your personal data
  If you wish to access and/or edit your personal data that we process, please contact us at info@beostories.com and we will respond to your request within 30 days.
• Your right to be forgotten
  If we do not have any valid legal basis for processing your personal data, you may request deletion of your personal data by contacting us via email.
• Your right to withdraw consent
  Where we use consent as the legal basis for processing your personal data for direct marketing purposes, you have the right to withdraw your consent anytime by giving a written notice of your withdrawal at info@beostories.com .
• Your right to file a complaint with a supervisory authority
  If you believe that our processing of your personal data is infringing your rights as a data subject, you have the right to file a complaint with the ICO:
  
  The Information Commissioner’s Office
  Water Lane, Wycliffe House
  Wilmslow - Cheshire SK9 5AF
  Tel. +44 1625 545 745
  e-mail: international.team@ico.org.uk
  Website: https://ico.org.uk

9. Transfer of data

We process most of our users’ data in the United Kingdom however there are some services that we use that may transfer your data to the United States of America where the data protection laws may be less stringent than those of your country of current residence. By accessing or in any way interacting with our website, you give us your express consent to the transfer and processing of your data in and outside the country of your current residence for the purposes outlined in this Privacy Policy and those that are compatible with the specified purposes. Whenever we transfer your personal data to another jurisdiction, we take all necessary steps to ensure that your data is adequately protected in such recipient location.

10. Security of data

We protect and store your personal data using state of the art security measures including encryption to reduce the risk of any data breach by complying with the principles of data minimisation. Please note that despite our best efforts, there may be security vulnerabilities that we are not yet aware of, which is why we are unable to offer any guarantees of security.

11. Protection of Children’s Privacy

We do not target our website or Services to anyone under the age of eighteen (18) years ("Children"). If you are the parent or legal guardian of a Child who you believe has provided us with his/her personally identifiable information, please contact us at info@beostories.com .

12. Changes to this Privacy Policy

We may modify and update this Privacy Policy at any time at our sole discretion. In the event we modify this Privacy Policy, we will inform you by changing the last updated date on the top.

13. Contact Us

If You have any questions about this Privacy Policy, please contact us at info@beostories.com .