Terms and Conditions
Last Modified: MAY 30, 2022
1. Acceptance of Terms
Welcome to Beo Stories! The website located at www.beostories.com ( “Website,” “Site” or “Online Shop” ) is owned and operated by Beo Stories Limited, a company formed in accordance with the laws of England and Wales with company number: 12217505 (hereinafter referred to as “Beo Stories,” “Company,” “We,” “Us” or “Our” ). The Company offers this Website, and products for sale to you (the “Customer,” “User,” “You” or “Your” ) subject to your acceptance of these Terms and Conditions, including our Privacy Policy which is included herein by reference (collectively referred to as “Terms” or “Agreement” ). By continuing to access the Website or purchasing any products through our Online shop, you represent to the Company that you have read and understood these Terms and agree to be bound by them.
Please carefully read these Terms prior to accessing our Website or ordering any products listed on our Website, over the phone or through our social media pages. If you do not agree with any provision of these Terms please immediately exit our Website and refrain from ordering any products from the Company.
2. Eligibility
Customers must be over the age of eighteen (18) years to be eligible to enter into valid sale agreements with the Company. If you are under the age of 18 years, you may not order any Product through our Website or over the telephone.
Where you enter into this Agreement on behalf of another individual, group or entity, you represent to the Company that you have the authority to act on behalf of that individual, group or entity and to bind the former to this Agreement.
By accessing the Website, you represent and warrant to the Company that you have the requisite capacity and authority to enter into a legally binding agreement with the Company.
3. Amendments
The Company reserves the right to add, modify, or withdraw any products available on our Website at any time. The Company also reserves the right to update these Terms at any time at our sole discretion. Where we make any changes to these Terms, we will
update the last modified date on the top of the web page where these Terms appear. The Terms and Conditions that were effective at the time you placed your order will govern the sale agreement between you and the Company. By continuing to use the Website or ordering a Product after the updated terms are posted on the Website, you
agree to be bound by such updated Terms.
4. Definitions
Unless expressly stated otherwise, the following terms shall have the meaning as defined hereunder:
“Product/s” - refers to the hand made cakes offered for sale through our online shop.
“Customers” - refers to Users who place an order through our online shop.
“User” - refers to all Website Users as well as Customers.
5. Guest Checkout
You do not have to create a User account at
www.beostories.com to purchase our products. You can easily place your order through our Website as a Guest. If you do not wish to order online, you can also order your cake over the phone by contacting us at the contact number provided on our Website.
6. Terms of Sale
All cakes sold by the Company are governed by the following Terms of Sale. By placing your cake order, you represent to have read and agreed to all the terms and conditions specified hereunder:
a. Ordering your cake from the Website
To order your cake online, please visit our online shop at www.beostories.com and select one or more cake of your choice. If you wish to create your own cake, you can easily do so by selecting from our range of mix and match options. Once you are ready to place your order, add your cake to your shopping basket and proceed to the checkout page. Please note that you will be required to provide some personal information at the time you place your order including your full name, your contact number, your billing address, your delivery address and your payment details. You agree to provide us with true, accurate, and current personal information.
You can view the full purchase price of your order, including applicable taxes and delivery fees before you make the payment and checkout. Please carefully review your order before submitting it to ensure that you have ordered the correct Product and provided the correct delivery address.
Upon receipt of your order, we will send you an acknowledgement email. Your order is deemed to be in the nature of an offer to purchase the Product, and our acknowledgement email does not constitute an acceptance of your order. When we accept your offer, we will send you a confirmation email. Your order request is only deemed accepted by us after you receive a confirmation email from us. When your order is dispatched, we will send an email to notify you that your order is on its way.
By submitting your order, you agree to pay the full purchase price of your order (including any taxes and delivery fees). The Company does not have any legal or moral obligation to accept any orders, and we may decline to accept an order at our sole discretion.
All your personal data will be collected and processed by the Company in
accordance with our Privacy Policy. If you have any questions, please contact us via email at
info@beostories.com or by phone at 07885916926 before placing your order.
b. Ordering your cake by telephone
You can also order your cake for delivery by calling us on 07885916926. Please
note that it is solely your responsibility to carefully read and understand these terms of sale before placing your order by phone. When you order a cake by telephone, you represent to the Company that you have read and understood these Terms of Sale and agree to be bound by them.
Before confirming your order, we will inform you of the full purchase price payable for your order based on your selected cake, quantity, and delivery location. If you are happy to proceed and place your order, you will be required to provide us with all requested personal information including your full name, your contact number, your email address, your billing address, your delivery address and your credit or debit card details to enable us to process the payment for your order. To prevent credit card fraud, we may be required to disclose some of your personal information. We take PCI compliance seriously and take all necessary steps to protect your payment card data. You agree to provide us with true, accurate, and current personal information only. All your personal data will be collected and processed by the Company in accordance with our Privacy Policy.
We will not process your order until full payment for your order is approved and we will send you a confirmation email after we accept your order. We will send you a dispatch email or text message when your order is dispatched from our bakery.
If you have any questions, please contact us via email at info@beostories.com or by phone at 07885916926 before placing your Order.
c. Pricing and Payments
All product prices on our Website are quoted in GBP. Before you confirm your order, you will be shown the full price payable for your order, including all applicable taxes and delivery fees. If you are ordering by phone, we will inform you of the total amount payable by you for your order. Please note that you will be required to make the full payment at the time you place your order. If ordering by phone, you will be required to provide us with your credit or debit card details including the name on the card, the credit/debit card number, expiration date and CVV (the three-digit code as appears on the back of your payment card).
Customers understand and accept that all payments are subject to authorization by the card issuer. If your card issuer refuses to authorize the payment, we will not be able to process your order, and you will be notified of the issue. We are unable to resolve any issues with your card issuer, and we advise you to contact them directly.
Please note that payment for your order does not constitute an order confirmation. Your order is only confirmed after you receive a confirmation email or text message from the Company. If your order is declined after your payment was processed, we will issue you a full refund.
Although we take all reasonable care to ensure the product prices as listed on our Website are correct, we cannot offer any guarantees as to the accuracy of this information. If any product prices published on our Website is found to be incorrect at the time you placed your order, we will contact you to rectify any pricing and payment discrepancy. If we overcharged you for a product, we would issue you a refund equal to the amount you were overcharged. However, if the product price was more than what was displayed on our Website at the time you placed your order, we will offer you an opportunity to place your order at the correct price or cancel your order and receive a full refund.
We may in our sole discretion and without giving any prior notice to you change our product prices. Excluding any instances of errors in pricing, our change of product prices will not impact any confirmed orders.
d. Changes to your Order
If you would like to request any changes to your order, please immediately contact us at 07885916926 . We will make our best effort to make any requested changes to your order. Please note that as all our cakes are handmade, there are limitations on changes we can make after the cake has been baked. We will not be able to make any changes to your order after your order has been dispatched from our bakery for delivery.
e. Cancellations, Returns, and Refund Requests
i. Cancellations by Customer
You may cancel your order at any time within 24 hours from the time you place your order and receive a full refund. To cancel your order, please send us an email at info@beostories.com or call us at 07885916926. You will be required to provide us with your full name and your order number at the time you make your cancellation request. In the event of any incorrect order being delivered, we will issue you a full refund or redeliver the correct order to you. Please note that we may request you to return the incorrect order before we issue a refund or redeliver the correct product to you. All refunds will be issued in accordance with our refund policy.
Please note that an incorrect order does not refer to any minor variations
in the colour, design, shape, and size of cakes which can be reasonably expected with handmade cakes. We make our best effort to ensure that all product descriptions, images, colours, and weight are an accurate depiction of the product; however, we are unable to offer you any guarantees. By placing your order, you accept that the cake you receive will not be identical to the one you see on our Website.
Please note that you will not be able to cancel your order in the following circumstances:
- If you have ordered a cake for delivery within 24 hours from the time of your order; and/or
- If the order you received was damaged in transit or after you accepted the delivery; and/or
- If the ordered product varies slightly from the images on our website.
Please note that we are unable to accept any order cancellation requests
after 24 hours and we will not be able to issue you a refund in such circumstances unless an incorrect order was delivered to you.
ii. Cancellation by Company
In the unlikely event that we have to cancel your order, we will immediately contact you and issue you a full refund in accordance with our refund policy.
iii. Returns
With the exception of incorrect deliveries, we do not accept returns. If you believe that there is a problem with your order at the time of delivery, please contact us immediately, and we will assess your request. If the Company is at fault, we will do our best to rectify the situation.
iv. Refunds
Where your refund request is approved, it will be processed within three weeks from the date we send you a confirmation email and a credit will automatically be applied to the payment card that you used at the time you placed your order. Please note that refunds should reach your account within three weeks from the date of refund confirmation. If the three week period has elapsed and the funds are not appearing in your account, please contact us at info@beostories.com with the word “Refund” in the subject line.
f. Allergen Disclaimer
WE ARE NOT AN ALLERGEN-FREE BAKERY.
OUR CAKES ARE PREPARED IN A BAKERY THAT PROCESSES MILK, DAIRY, GLUTEN, SOYA, SOYABEAN, PEANUTS, TREE NUTS, EGGS, LUPIN, SESAME SEEDS, CELERY AND OTHER INGREDIENTS THAT CAN TRIGGER ALLERGIC REACTIONS IN PEOPLE WHO ARE ALLERGIC TO THOSE INGREDIENTS. OUR PRODUCTS MAY ALSO CONTAIN FOOD COLOURS THAT MAY HAVE SOME SIDE EFFECTS OR UNDESIRABLE REACTIONS IN ADULTS AND CHILDREN.
ALTHOUGH WE WELCOME OUR CUSTOMERS SPECIAL REQUESTS AND WILL BE HAPPY TO EXCLUDE ANY SPECIFIC INGREDIENTS (PROVIDED THE RECIPE ALLOWS SUCH VARIATION) TO PREPARE YOUR ORDER, WE ARE UNABLE TO OFFER YOU ANY GUARANTEES OF NON-CONTAMINATION. YOU UNDERSTAND AND ACCEPT THAT ALLERGENS MAY BE PRESENT IN OUR BAKERY AND CROSS-CONTAMINATION IS POSSIBLE.
YOUR DECISION TO ORDER ANY PRODUCT FROM THE COMPANY IS ENTIRELY AT YOUR OWN RISK.
IF YOU HAVE ANY QUESTIONS ABOUT ANY SPECIFIC ALLERGEN AND WHETHER WE USE IT IN OUR BAKERY, PLEASE CONTACT US AT info@beostories.com BEFORE PLACING YOUR ORDER.
g. Variation in design
Although we make our best effort to replicate the original design and description of our cakes as displayed on our Website, you understand and accept that each cake is handmade by us so there may be minor differences between the cake that you receive from the one you see on our Website.
7. Information Disclaimer
ALL OUR CAKES ARE HAND MADE THEREFORE THEY WILL VARY FROM ANY IMAGES DISPLAYED ON OUR WEBSITE AND SOCIAL MEDIA PAGES. IF YOU SELECT A CAKE BASED ON THE IMAGES YOU SAW ON OUR WEBSITE, YOU UNDERSTAND THAT YOUR ORDER WILL RESEMBLE THE IMAGE AS DISPLAYED ON OUR WEBSITE BUT IT WILL NOT BE IDENTICAL TO THE IMAGES ON OUR WEBSITE. IMAGES ON OUR WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY. ALTHOUGH WE TAKE ALL REASONABLE STEPS TO MINIMISE ANY ERRORS AND INACCURACIES IN INFORMATION AVAILABLE ON OUR WEBSITE, HUMAN ERRORS ARE POSSIBLE WHICH IS WHY WE ARE UNABLE TO OFFER ANY GUARANTEES.
IF YOU HAVE ANY QUESTIONS REGARDING THE DESIGN, WEIGHT, COLOUR, FLAVOUR OR OTHER SIMILAR QUERIES, PLEASE CONTACT US AT info@beostories.com .
THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED AS TO THE ACCURACY OF INFORMATION AVAILABLE ON THE WEBSITE AND THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES INCURRED RELATING DIRECTLY OR INDIRECTLY, INCLUDING SPECIAL AND CONSEQUENTIAL DAMAGES FOR ANY OMISSION/ACTION YOU TAKE BASED ON THE INFORMATION AVAILABLE ON THE WEBSITE.
YOUR DECISION TO ORDER A PRODUCT FROM THE COMPANY IS ENTIRELY AT YOUR OWN RISK.
8. Feedback
We would love to hear your feedback about our cakes and the service. You can send us your feedback at info@beostories.com .
Please understand that when you send us your feedback, you are granting us full and exclusive rights to use, disclose and otherwise exploit your ideas and suggestions in any way we see fit and without any restriction or compensation to you now or ever in future.
9. Intellectual Property
You understand that all content available on the Website including but not limited to any
product images, text, logo, audio and video content (“Company Content”) is either owned by, or licensed to the Company and is protected in accordance with the intellectual property laws of the United Kingdom and international laws and conventions including copyright laws and trademark laws. You are not authorized to copy, sell, transfer, license, sublicense, assign, reproduce, republish, disassemble, decompile, or distribute any Company Content that you find on our Website, without the express written consent of the Company. You further agree not to adapt, alter, or create a derivative work from any Company Content without the prior written permission of the Company.
You shall not remove any copyright, trademarks, and any proprietary notices from any Company Content. The Company hereby grants you a limited, non-exclusive, non-transferable license to use the Company Content for your personal and non-commercial use only.
We reserve the right to prosecute any violations of this provision to the fullest extent permitted by law. You acknowledge that a breach of this provision can incur criminal as well as civil liability.
10. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the law of England and Wales. The Company and the User hereby agree to submit to the exclusive jurisdiction of the courts of England and Wales to determine any claims and disputes arising out of this Agreement.
11. Disclaimer of Warranties; Limitation of Liability
UNLESS EXPRESSLY STATED OTHERWISE, THE COMPANY PROVIDES THE WEBSITE TO YOU ON AN “AS-IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OF WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
NOTHING IN THIS AGREEMENT SHALL ACT TO EXCLUDE OR LIMIT THE LIABILITY OF THE COMPANY FOR DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE, FRAUD OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
THE COMPANY’S TOTAL LIABILITY TO THE CUSTOMER UNDER CONTRACT, TORT OR ANY OTHER LEGAL THEORY FOR ANY DAMAGE OR LOSS SUFFERED BY THE CUSTOMER FROM A PRODUCT PURCHASE SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER TO THE COMPANY FOR THE PRODUCT WHICH GAVE RISE TO THE ISSUE. UNLESS EXPRESSLY SPECIFIED IN THIS AGREEMENT, THE COMPANY EXCLUDES ALL LIABILITIES FOR ANY LOSSES, DEMANDS, CLAIM AND DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING BUT NOT LIMITED TO REPLACEMENT COSTS OR ANY SIMILAR DAMAGES WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE WEBSITE OR PRODUCTS PURCHASED FROM THE COMPANY, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE PRODUCT MADE AVAILABLE BY THE COMPANY, EVEN IF THE COMPANY WAS ADVISED OF SUCH POSSIBILITY.
12. Contact us
For any questions or comments, you can contact us via email at info@beostories.com .
13. Force Majeure
Neither the Company nor the User will be held liable for failure to perform any of its obligations towards the other if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service.
